Cancellation and refund policy
We want joining the Bureau to feel low risk. This policy explains how to cancel and when you can get your money back. It forms part of our terms and conditions. All fees are listed on our pricing page.
How to cancel your membership
You can cancel at any time:
- in your provider portal, under Manage billing and invoices, or
- by emailing hello@cpdaccreditationbureau.com from the address on your account.
Cancelling stops your next renewal. Your membership, your accredited activities and your directory listing stay active until the end of the year you have already paid for. After that, accreditation lapses: the mark and new certificates can no longer be used, and certificates already issued remain valid.
Memberships
- 14-day money-back guarantee. If you change your mind within 14 days of joining, we refund your membership fee in full, as long as you have not yet submitted an activity for review or had a readiness check.
- Forgot to cancel before renewal? Tell us within 14 days of the renewal payment and we refund it in full, as long as you have not submitted a new activity since the renewal date. Your accreditation then ends on the date of the refund.
- After those 14 days, membership fees are not refundable, and we do not refund part of a year or unused allowance. You keep full use of your membership until the end of the year you paid for.
- If you joined with the switching offer, a refund covers the amount you actually paid.
Single event accreditation
We refund the fee in full if you ask within 14 days of paying and have not yet submitted your event for review. Once your submission is under review, the fee is not refundable.
Optional extras
- Additional activities, readiness checks, changes to an accredited activity and further resubmissions: refunded in full if you ask before our assessor starts work. Once work has started, they are not refundable.
- Fast-track review: refunded in full if you ask before the review starts. If we miss the five working day decision date for a complete submission, we refund the fast-track fee without you needing to ask.
- Featured listing: refunded in full within 14 days of paying. After that, it is not refundable.
- Custom certificate design: refunded in full before design work starts. Once we have sent you a first draft, it is not refundable.
When fees are not refunded
- When an activity is not approved. Your fee pays for the assessment and written feedback, not for a particular outcome. You can resubmit or appeal instead.
- When accreditation is suspended or withdrawn because the standard is no longer met, the mark or certificates are misused, or our terms are seriously broken.
- For allowance you did not use during a membership year.
If we cannot deliver
If we ever have to stop providing a service for reasons that are not your fault, we refund the rest of your membership year and any extras we have not yet delivered.
How refunds are paid
Email hello@cpdaccreditationbureau.com with your organisation name and what you would like refunded. We reply within 3 working days. Approved refunds go back to the card or payment method you used, including any VAT you paid, within 10 working days. Your bank may take a few more days to show it.
Your legal rights
Our services are for businesses and professionals. If you buy from us as a consumer, you keep all the rights consumer law gives you, and nothing in this policy takes them away.
Questions
If your situation is not covered here, email us and we will look at it fairly.